00:00 — your concierge is awake

Your guests don't sleep
on schedule. Neither do we.

AI concierge for hotels — instant answers on web chat and WhatsApp, in any language, around the clock.

Book a demo See 24 hours in action

One script tag on your site. Your WhatsApp number connected. Live in a day.

Hotel — Guest chat ThinkInn
Guest · 23:41 Bonsoir ! On arrive tard ce soir, vers 23h30. Le check-in est encore possible ?
ThinkInn · 23:41 Bonsoir ! Oui, bien sûr — la réception est ouverte 24h/24. Présentez-vous simplement à votre arrivée, votre chambre vous attend. Bonne route !
Guest · 23:42 Parfait. Is parking available? (my colleague asks, he speaks English)
ThinkInn · 23:42 Of course! We have on-site parking for €15 per night — no reservation needed. The entrance is just behind the hotel on Lindenstraße. See you soon!
Hospitality, around the clock

24 hours with ThinkInn on the team.

Three moments from a real hotel day — morning, afternoon, and overnight.

09:42
Web chat widget

A German guest asks about parking — and gets a German answer.

Auto-detects language and replies in it — no setup, no menus. All major European languages supported.

Guest · 09:42Gibt es Parkplätze am Hotel? Wir kommen mit dem Auto.
ThinkInn · 09:42Ja! Wir haben hoteleigene Parkplätze für 15 € pro Nacht — eine Reservierung ist nicht nötig. Die Einfahrt befindet sich direkt hinter dem Hotel. Gute Fahrt!
17:05

A late check-out question becomes a booking — not a front-desk queue.

Suggests your upsells conversationally — late check-out, transfers, spa, restaurant. You configure what's offered.

Guest · 17:05Hi! What time is check-out tomorrow? Our flight is in the evening.
ThinkInn · 17:05Check-out is at 11:00. Since your flight is in the evening — we offer late check-out until 15:00 for €25, so you can take the morning slowly. Would you like me to note that for the front desk?
Guest · 17:06Yes please, that's perfect.
03:26
Smart escalation

A complaint comes in. ThinkInn knows this one is yours.

Urgent issues escalate instantly — email to your manager, guest kept informed. Staff replies show as "Front Desk".

Guest · 03:26The heating in room 204 isn't working and it's freezing. Can someone help?
ThinkInn · 03:26I'm sorry about that — this needs a person, so I've alerted the team right away. Someone will follow up with you as soon as possible.
Escalated Email alert sent to front desk · 03:26
Front Desk · 07:02Good morning — so sorry about the cold night. We're moving you to room 310 now and breakfast is on us today.
07:30

Your team starts the day already briefed.

Every conversation handled overnight, in the guest's language. Flagged issues waiting at the top — your team knows where to start before they've had coffee.

The morning after

A dashboard that shows you exactly what needs attention, right now.

All conversations, live, in one place.

  • Live now Active guests at the top, pulsing dot.
  • Needs attention Open escalations — pending or claimed at a glance.
  • Auto-claim Reply to claim. No extra step.
  • Front Desk label Your replies show as human to the guest.
What's inside

Everything a front desk does at 3 a.m. — without the 3 a.m.

Languages

Replies in your guest's language — automatically

Detects and replies in the guest's language automatically. All major European languages. Guests can switch mid-chat.

Revenue

Turns guest questions into revenue opportunities

Suggests upsells conversationally — late check-out, transfers, spa, restaurant. You configure what's offered.

Direct booking

Directs guests to book directly — cutting OTA commission

Sends your booking URL when guests ask — keeping them off OTAs and on your page.

Your hotel

Knows your hotel, not generic answers

Set your own policies — pets, pool hours, breakfast rules. ThinkInn answers from your facts, not generic guesses.

Escalation

Hands off the moment a human is needed

Escalates to your team instantly with an email alert. Your reply reaches the guest as "Front Desk".

Install

Live on your website in minutes — one line of code

One script tag. Isolated iframe, no CSS conflicts, no developer needed.

Pricing

Simple plans. No surprises at checkout.

Now onboarding first partner hotels. Register interest and we'll be in touch.

Starter

€99/month

The full concierge, on both channels.

  • Full AI concierge
  • Web chat widget — one script tag
  • WhatsApp channel
  • Staff dashboard
  • Smart escalation + email alerts
  • Multilingual auto-detect
  • Upsell suggestions
  • Location & booking links
  • Custom hotel policies
  • GDPR-aligned EU data storage
Register interest

Pro

€149/month

Everything in Starter, connected to your PMS.

  • Everything in Starter
  • Mews PMS integration
  • Greets in-house guests by name and room
  • Live availability awareness
  • Suggests alternative rooms when a type is unavailable
Register interest

Platform

€199/month

Everything in Pro, plus the full guest journey.

  • Everything in Pro
  • Pre-arrival digital check-in — form, ID capture, PMS sync
  • Proactive upsell messaging — pre-arrival, checkout morning, post-stay
  • Automated post-stay review requests
  • Payment links via Stripe — guests pay for upsells in chat
Register interest

No tier goes live until it's genuinely finished.

About ThinkInn

Built for the hotels that still answer the phone.

ThinkInn is a European AI concierge for hotels — answering guests on web chat and WhatsApp, in their own language, around the clock. Live, onboarding first partners now.

Your data stays yours Multi-tenant by design — every hotel fully isolated.
GDPR-aligned, EU-stored Data handled under GDPR with automatic retention limits.
Secure by default Isolated iframe widget, secure auth, rate limiting.
Honest by design Escalates when needed — always tells guests a human is coming.
Mews · partner onboarding in progress
Contact

Talk to us.

Serving European hotels · Guest data stored in the EU. We reply within one business day.

Ready when you are

Every question answered. Every hour. Every language.

Live in a day. Book a demo and see it on your own website.

Book a demo