00:00 — your concierge is awake
Your guests don't sleep
on schedule. Neither do we.
AI concierge for hotels — instant answers on web chat and WhatsApp, in any language, around the clock.
One script tag on your site. Your WhatsApp number connected. Live in a day.
24 hours with ThinkInn on the team.
Three moments from a real hotel day — morning, afternoon, and overnight.
A German guest asks about parking — and gets a German answer.
Auto-detects language and replies in it — no setup, no menus. All major European languages supported.
A late check-out question becomes a paid booking — no front-desk queue.
Suggests your upsells conversationally and shares your own Stripe payment link so guests can pay instantly. You keep 100% — ThinkInn never touches the money.
A complaint comes in. ThinkInn knows this one is yours.
Urgent issues escalate instantly — email to your manager, guest kept informed. Staff replies show as "Front Desk".
Your team starts the day already briefed.
Every conversation handled overnight, in the guest's language. Flagged issues waiting at the top — your team knows where to start before they've had coffee.
A dashboard that shows you exactly what needs attention, right now.
All conversations, live, in one place.
- Live now Active guests at the top, pulsing dot.
- Needs attention Open escalations — pending or claimed at a glance.
- Auto-claim Reply to claim. No extra step.
- Front Desk label Your replies show as human to the guest.
Everything a front desk does at 3 a.m. — without the 3 a.m.
Replies in your guest's language — automatically
Detects and replies in the guest's language automatically. All major European languages. Guests can switch mid-chat.
Turns guest questions into paid bookings
Suggests upsells conversationally and shares your own Stripe payment link so guests pay instantly — no front-desk step, no commission.
Directs guests to book directly — cutting OTA commission
Sends your booking URL when guests ask — keeping them off OTAs and on your page.
Knows your hotel, not generic answers
Set your own policies — pets, pool hours, breakfast rules. ThinkInn answers from your facts, not generic guesses.
Hands off the moment a human is needed
Escalates to your team instantly with an email alert. Your reply reaches the guest as "Front Desk".
Live on your website in minutes — one line of code
One script tag. Isolated iframe, no CSS conflicts, no developer needed.
Simple plans. No surprises at checkout.
Now onboarding first partner hotels. Register interest and we'll be in touch.
Starter
The full concierge, on both channels.
- Full AI concierge
- Web chat widget — one script tag
- WhatsApp channel
- Staff dashboard
- Smart escalation + email alerts
- Multilingual auto-detect
- Upsell suggestions
- Location & booking links
- Custom hotel policies
- GDPR-aligned EU data storage
Pro
Everything in Starter, connected to your PMS.
- Everything in Starter
- Mews PMS integration
- Greets in-house guests by name and room
- Live availability checking
- Knows which room types are free on any date
- Suggests alternatives when a room type is full
- Answers pricing questions from live PMS data
- Auto-syncs with Mews every 15 minutes
Platform
Everything in Pro, plus the full guest journey.
- Everything in Pro
- Pre-arrival WhatsApp welcome message
- Pre-arrival upsell prompt — room upgrades, transfers, spa
- Checkout morning reminder sent automatically
- Post-stay review request via WhatsApp
- Guests pay upsells via your own Stripe link — in chat
- Zero commission — revenue goes direct to you
- All outreach fully automated, zero staff effort
No tier goes live until it's genuinely finished.
Every question answered. Every hour. Every language.
Live in a day. Book a demo and see it on your own website.
Book a demo